Do I have to sign up for an account to order?
Yes, an account is necessary to order. But don't worry - we won't spam you, sell your information, or do anything malicious with the info you give us. In fact, once you have an account we can give you things like print credits and gift certificates!

I got an invoice but I didn't pay for my order. What's going on?
If you pressed the continue to payment button during checkout but then stopped before entering your credit card information, the system created your order but did not mark it as paid. You can follow the link in the e-mailed invoice to pay for the images. Your photos will not be shipped nor will digital downloads be available until you complete the payment process.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

Why do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account. Have no fear, we will not spam you, sell your information, or do anything malicious with your account info. In fact, quite the opposite. Once you have an account we can provide you with things like user-specific discounts and free print credits!

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, please contact us and we can help.

Does it cost anything to register for an account?
No, it is completely free!

If you have any other questions feel free to contact us. We're glad to help!